How can I estimate shipping costs to my address?

Products ordered on-line through this site are offered with free shipping to east coast metro. Prices to the other areas are shown at checkout.  We do not deliver to PO Boxes.

Do you ship all over Australia?

Yes, to every postcode in mainland Australia including Tasmania.

Do you ship outside Australia?

By request, at additional cost. Contact us for a quote.

How long will it take to receive my order?

We endeavour to dispatch the products you purchase as quickly as possible. However as we are dependent on suppliers, it may require more time on certain occasions. If a delay does occur, we will advise you by mail or phone. We will not be liable for any loss or damage suffered by the customer arising from delay in delivering goods after the due quoted delivery date.

The standard delivery times are as follows:

  • Sydney, Melbourne, Adelaide, Brisbane, Canberra within 2 business days
  • Perth within 5 business days
  • Regional areas of NSW, VIC, SA, QLD within 4 business days
  • Tasmania within 6 business days
  • Western Australia within 8 business days
  • Northern Territory within 7 business days

What happens if my order is damaged in transit?

Please notify us about damaged merchandise within 24 hours of receipt, and make sure you keep all the original boxes and packaging. Email us a photo of the damaged item, and we will liaise with the freight carrier to determine the cause. Depending on the issue, we may request you return the item for repair, or send a replacement.

Can I come and pick up my order from the warehouse?

Certainly.  Please contact us before arriving to ensure your items are assembled ready for you when you come.

What can I expect to pay for freight?

We offer free shipping of our monitor arms to Australia east coast metro. The further it needs to ship from our warehouse in Sydney, the more the freight charge.

Indicative costs – this table is a guide only.

Item Shipping Location  Average courier cost   Average time   
Monitor armPerth metro$355 days
Monitor armAdelaide metro$355 days
Monitor armNSW rural$354 days