Our terms and conditions are divided into two parts.
Part A applies to retail customers purchasing through uplifting.com.au
Part B applies to contract commercial customers only
Part A: Trading and warranty terms and conditions – retail customers
All prices displayed are in Australian dollars (AUD) and are inclusive of 10% Australian Goods and Services Tax (GST). We try to ensure that the prices and specifications appearing on the website are current; however, if mistakes occur we reserve the right to correct them after verification: all information is subject to change without notice. In all cases, we will confirm your order and pricing before shipping.
2. LEAD TIME
Please check the “Lead Time” information appearing on the page of the items you have ordered. “Lead Time” indicates how long until we dispatch the items to you. We will not be liable for any claim arising from failure to deliver or for delay in delivery occasioned by unavailability of materials, accidents, shipping delays, transport delays, or any cause or event beyond the reasonable control of the company.
3. ORDER CANCELLATIONS
All order cancellations must be advised in writing. Orders cannot be cancelled once shipping has commenced.
Uplifting Solutions utilises a national network of freight carriers to deliver the goods: we ship all over Australia.
Prices are based on delivery to ground floor only. Delivery to multi-storey locations may incur additional cost. The placement of goods and full assembly of some products is not included, and is available upon request at additional cost.
We endeavour to dispatch the products you purchase as quickly as possible. However as we are dependent on suppliers, it may require more time on certain occasions. If a delay does occur, we will advise you by email or phone. We will not be liable for any loss or damage suffered by the customer arising from delay in delivering goods after the due quoted delivery date.
By default, the customer provides Uplifting Solutions with “Authority to Leave” the goods at the requested delivery address, if the customer is not present when the goods are delivered.
On-line payment s by Visa, MasterCard, AMEX or PayPal are accepted. Our online payment system is highly secure as all transactions and your credit card details are encrypted. We also accept EFT (electronic fund transfer). Goods will not be dispatched until payments are cleared.
6. PRODUCT AVAILABILITY
We may occasionally be out of stock of the product you ordered. In this case, we will contact you without delay and discuss the options.
If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, less freight charges.
The item must be returned in “like new” condition, with all paperwork, packaging, parts and accessories to ensure full credit. Custom made or configured products are NOT RETURNABLE. Please note that the following steps and policy criteria below apply to ALL RETURNS, including defective items and those that may have been damaged during shipping.
STEP 1. Please make sure your return meets the following:
- Product is in new condition
- Product is in its original packaging
- Product was delivered in the last 30 days.
STEP 2. Guidelines for returns:
- Please contact Uplifting Solutions 1300 79 80 50 for a Return Request Number. Note: No product will be accepted without a Return Request Number.
- Pack the item securely. Please wrap the product so it does not get damaged in shipment. All returned products must be in the same condition in which they were received.
- Address all returns to:
Unit 20, 2 Daydream Street
Warriewood NSW 2102
- Please consider sending returns by registered mail or Express Post Bag for guaranteed delivery.
- Original shipping costs are not refundable.
- Shipping cost for returns is at the customer’s expense.
- After inspection to ensure the product is returned in original and working condition, refunds or credits are issued within 7 days of product receipt.
- Refunds will not be issued for products that are soiled, damaged, missing parts or returned outside 30 days of delivery.
- If your order has shipped, or is in the process of being shipped, we will be unable to cancel your order. You will need to follow the return instructions once you receive the package.
- Please notify us about damaged merchandise within 24 hours of receipt, and make sure you keep all the original boxes and packaging.
- If returns are sent without original packaging, we will deduct a 25% restocking fee from your credit.
Unless otherwise specified, a manufacturer’s warranty ranging from one year to 10 years will apply on all products, as listed in the product description. Should the goods prove to be defective within this period, Uplifting Solutions will, at its discretion and provided that the damage is not due to use or misuse of the goods or from fair wear and tear, replace or repair defective goods free of charge. The goods must be returned to us at the address above and proof of purchase must also be provided. For multi-shift operations, a maximum two year warranty period will apply. Delivery fees for a warranty claim will be paid by the customer.
On receipt of your order, Uplifting Solutions may require final details of finishes required. A delay in providing information to us may affect final lead time. Variation in colour dye lots, timber grain, shade and/or colour of goods supplied, shall not be regarded as a fault and no claims will be entertained in respect of it.
10. IMAGES & ILLUSTRATIONS
The images used in this web site are for illustrative purposes only and may not always be identical to the actual product. Appearance and/or colours may render differently on screen. We reserve the right to make product enhancements or improvements at any time in order to offer superior products, and/or to reflect manufacturing refinements.
11. GOVERNING LAWS
These terms and conditions of sale in all respects shall be governed by and construed in accordance with the laws of the State of New South Wales, Australia.
Part B: Trading and Warranty Terms and Conditions – contract customers
1.1 “Uplifting” – Uplifting Solutions Pty Ltd and its trading entities including www.ergofurniture.com.au
1.2 “(The) customer” – The person or firm or company purchasing goods from Uplifting.1.3 “The goods” – The products the subject of the order to which these terms and conditions of sale apply.
2.1 All prices are quoted in Australian dollars (AUD) and are exclusive of Goods and Services Tax (GST), and other duties or taxes.
2.2 Prices are subject to change without notice.
3.1 Where trade credit has been provided by Uplifting, the customer acknowledges that full payment for goods shall be made within 30 days from the date of invoice, unless otherwise confirmed in writing by authorised Uplifting personnel.
3.2 Trade credit is only provided to pre-approved contract customers.
4.1 A manufacturer’s warranty ranging from one year to 10 years will apply on all products, unless otherwise specified.
4.2 The warranty is for normal commercial use covering single shift operations unless otherwise specified.
4.3 For multi-shift operations where products are subject to continuous use, a maximum two year warranty period will apply.
4.4 Should the goods prove to be defective within this period, Uplifting Solutions will, at its discretion and provided that the damage is not due to use or misuse of the goods or from fair wear and tear, replace or repair defective goods free of charge.
4.5 The goods must be returned to us at our location and proof of purchase must also be provided.
4.6 Where replacement parts are to be shipped to the customer as part of a warranty claim, all delivery charges shall be paid by the customer.
4.7 If the customer has not made full payment for the goods, the warranty is void.
5.1 Uplifting shall not be liable for any loss or damage suffered by the customer arising from delay in delivering goods after the due quoted delivery date.
6. DELIVERIES AND TRIALS
6.1 The customer shall take delivery of the goods at the customer’s nominated delivery site, unless otherwise advised in writing.
6.2 The delivery site must be clear and free from obstruction, with unfettered access to lift facilities.
6.3 Delivery to multi-storey locations and/or outside normal business hours may incur additional charges.
6.4 All delivery charges shall be paid by the customer.
6.5 Where Uplifting provides trial or sample goods, the customer is liable for all freight delivery, goods returns or associated charges, which shall be paid by the customer in advance of the trial goods delivery, unless Uplifting waives freight charges in writing before the commencement of the trial.
7. RETURN OF GOODS AND ORDER CANCELLATIONS
7.1 No goods shall be accepted for return without Uplifting’s prior written approval, in the form of a “Return Request”.
7.2 All returned goods, order cancellations and/or requests for credit are subject to a 25% re-stocking fee.
7.3 All returned goods or order cancellations must be accompanied by a written request for credit, quoting either the original purchase order number for an order cancellation or an invoice number for a return, together with the reasons for the return.
7.4 Claims for short delivery or incorrect supply must be made within seven days of receipt of goods.
7.5 Credits will not be issued for any products that are either soiled, damaged, missing parts, not in original packaging, returned outside 30 days of delivery, or made to custom configurations.
7.6 Custom configurations include all special orders, on-site joinery, non-stock monitor arms and non-stock finishes or fabrics.
8. LIMITED LIABILITY
8.1 Uplifting hereby excludes to the extent permitted by law any liability arising for consequential loss or damage caused by, or arising out of, the use of the goods or occurring in respect of the goods.
8.2 Liability is also excluded for any loss, injury or damage arising from fire, accident, industrial dispute, civil disturbance or any other act of accidental default interfering with the manufacture, dispatch or delivery of goods beyond the control of Uplifting.
9. PROPERTY AND RISK
9.1 Upon delivery the goods shall be ex works at the customer’s risk.
9.2 Nevertheless, both the legal and equitable title to the goods will remain with Uplifting until Uplifting has received payment for the full purchase price.
9.3 Where payment is to be made by instalments, the title in respect of all the goods supplied shall not pass to the customer until the full purchase prices has been paid.
9.4 Until full payment has been made, the customer will hold the goods in a fiduciary capacity for Uplifting, separate from any other assets and clearly identified as Uplifting’s property.
9.5 Where the customer defaults in its obligations, Uplifting will have the right for its employees, servants or agents to enter without notice and remove the goods and such entry shall not give right to any action or trespass or similar action.
9.6 Notwithstanding the above, customers may dispose of goods in the ordinary course of business in good faith and for valuable consideration. In such case the funds so generated are deemed to be held in trust for Uplifting.
10. GOVERNING LAW
10.1 These terms and conditions of sale in all respects shall be governed by and construed in accordance with the laws of the State of New South Wales, Australia.
This website is owned and operated by Uplifting Solutions Pty Ltd. ABN 23 063 940 027